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If you need to reset a user's password, you can do this through the EASE Portal on the Edit User page, as described below in Reset a Password Through the EASE Portal.

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Reset a Password Through the EASE Portal

To reset a password through the EASE portal:

  1. On the EASE Portal navigation bar, click Users to display the Users page.

  2. Navigate to the row for the user you want to enable/disable. Use the Search field to quickly find a specific user. You can search the First Name, Last Name, Phone, User ID, Email, and Custom Metadata fields. Refer to the table below for search guidelines: 

    To search this column...Enter...
    First Name

    A case-insensitive string to return a list of users with the specified text string anywhere in their name or phone number. For example, if you type the string Dav into the search field, the list returned will include all users who have the letters Dav (upper or lowercase) anywhere in their first or last name.

     

    Search First Name or Last Name columns separately; you cannot search for a full name.

    Last Name
    Phone
    User IDA case-insensitive, full user ID or email. You cannot search for a partial string in these fields because the data is encrypted in the database. EASE returns exact matches only.
    Email

    Custom Metadata

    field_name:string

    field_name is case-sensitive and must be the full name of the custom metadata field, not the labelstring is not case-sensitive. If you leave string blank, EASE does not return any search results.

    For example: To search the department field for users in the NortheastSales and WorldwideSales departments, enter departments:sales.

  3. Click the Edit link next to the user who needs a password reset.

  4. On the Edit User page set and confirm a new password for the user.



  5. Click OK to save the password.

Reset a Password Through the App Catalog

The procedure works only for users who have an email address associated with their accounts.

Users can reset their passwords from the App Catalog login page by tapping the Forgot password? link and then entering the email address associated with their accounts. EASE sends a Reset Password link to the specified email. The Reset Password link takes a user to the EASE Portal Password Set page, on which the user can enter a new password. 

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