View User Details

• Applications the user is authorized to use. This list includes up to 10 apps available to the user. From the Devices table, you can click to view details about each device, including a complete list of apps available to the user for that device type.
  

• Status. A user's status is one of the following: 

  Invited	The user was sent an invitation but has not yet activated the account. If the user was invited a while ago, you may want to resend the invitation.
  Enabled	The user has activated the account.
  Disabled	The user is disabled by an Administrator. A disabled user cannot log in to the App Catalog. A user can be disabled two ways: Manually by an Administrator. For instructions on manually enabling/disabling a user, see Disable or Enable a User. Automatically by the system. This occurs when all devices on which the user has installed the App Catalog are noncompliant. Apperian considers a user's device to be noncompliant if a mandatory update is not installed within the configured grace period. For more information on mandatory updates and grace periods, see Managing Application Updates. The Status field provides additional details about when and how a user was disabled, or whether a user or device will be disabled on a certain date if updates are not installed. For example, this status indicates that the user was disabled automatically on February 10, 2014 for not installing a mandatory update: This status indicates that the user's device will be disabled if mandatory updates are not installed by February 19, 2014:

   

• Devices table. This table list each of the devices on which the user has logged in to the App Catalog. The list provides details such as device type, model, and the date of the last interaction (Last Active Date) between the device and Apperian. From this list, you can Enable/Disable a device and remove an association in Apperian between the user and the device. You can also click on a specific device to display more detail in the Device Details page. The Device Details page lists all the apps installed from the App Catalog onto that device, and provides a button to remotely clear application data from apps wrapped with the Data Wipe policy. For more information on viewing device details, see Device Details. For instructions on enabling/disabling a device, see Disable or Enable a Device. For instructions on removing a device, see Disassociate a Device from a User.

To view details about a user: 

1. On the Apperian Portal navigation bar, click Users to display the Users page.
   
   

2. Navigate to the row for the user you want to enable/disable. Use the Search field to quickly find a specific user. You can search the First Name, Last Name, Phone, User ID, Email, and Custom Metadata fields. Refer to the table below for search guidelines: 

   To search this column...	Enter...
   First Name	A case-insensitive string to return a list of users with the specified text string anywhere in their name or phone number. For example, if you type the string Dav into the search field, the list returned will include all users who have the letters Dav (upper or lowercase) anywhere in their first or last name.   Search First Name or Last Name columns separately; you cannot search for a full name.
   Last Name
   Phone
   User ID	A case-insensitive, full user ID or email. You cannot search for a partial string in these fields because the data is encrypted in the database. The search returns exact matches only.
   Email
   Custom Metadata	field_name:string field_name is case-sensitive and must be the full name of the custom metadata field, not the label. string is not case-sensitive. If you leave string blank, EASE does not return any search results. For example: To search the department field for users in the NortheastSales and WorldwideSales departments, enter departments:sales.

    

3. In the Actions column for the user, click the View link to display details about the user.
    
   
    

4. (Optional) Click the Resend Invite button to resend an invitation to the user. This button displays only when there is an email address associated with the user (that is, the Email Address field displayed in the list of details is not blank). 

   If there is no email address associated with the user, a Clear Password button displays instead of the Resend Invite button. If you clear the password, note that the user will not have a way to reset his/her password until you associate an email address with the user (you, as the administrator, can still set the password on the Edit User page). Once you associate an email with the user, the user can tap the Forget password? link on the App Catalog login page to request a reset password email.

   To associate an email address with the user:

   1. Click the Edit button (to the left of the Clear Password button) to display the Edit User page.
   2. In the Email Address field, enter the user's email address. 
   3. (Optional) Select the Resend Invite check box. This will automatically resend the invitation email to the user. In that message, the user can tap a link to reset his/her password.
   4. Click OK to save the change.

    

5. (Optional) In the Send App Catalog Download Link box, click Email Address or SMS Text Message to choose the type of message you want the system to send. If you click SMS Text Message, follow these steps:
   
   
   1. Specify the phone number and mobile carrier for the user's device to which you want to send the message. The number defaults to the number specified in the Phone field of the user's profile (if available).
   2. Click Send.