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You can edit highlighted data directly on the page. This makes it easy to correct issues without uploading a new spreadsheet.

titleBefore you Begin

Before you can import multiple groups, you must first create a CSV (Comma Separated Values) file that includes the groups you wish to add. You can export this list from Active Directory, or you can create it using a spreadsheet program such as Microsoft Excel.

For instructions and requirements, see Create a CSV File to Import Groups.


  1. On the navigation bar, click Groups.
  2. Click the Import Groups button in the upper right corner to display the Import Groups page.  
  3. Click In the File section, click Choose File and browse to select the CSV file listing the groups you wish to add. 
    • The file is uploaded and analyzed for errors. This process may take several seconds; remain on the page until the processing is complete. If there are errors in the file, the incorrect rows are highlighted and descriptive messages appear.
  4. If necessary, fix any


    issues. Either:

    1. Edit the highlighted fields directly in the Preview section.
    2. Edit the CSV file
    and click
    1. on your computer, then click Choose File to reimport the file.
  5. (Optional) Select the Email me when import completes checkbox to receive an email when all groups have been added.
  6. Click OK Click Import to import the groups. This may take several minutes. You will be redirected to the Groups page, which will not yet list all the new groups. If you selected email confirmation, you will receive an email when every group has been added to the system.




Invalid CSV file format

This is the only error that prevents you from adding users.

This can occur because:

  • The spreadsheet is missing a required column.
  • The spreadsheet includes a column that is shouldn't be there.
  • A column name is spelled incorrectly.

For a list of column requirements, see Create a CSV File to Import Groups.

This could also a problem with the way it was exported. The previous link has instructions for exporting files from Active Directory. You can try to export the file again, or you can edit it using a spreadsheet application.

Items Groups highlighted in yellow already exist in the organization and will not be imported.The highlighted group already exists. You don't need to take any action here because the duplicate group will not be imported.
There is a duplicate item (Groups highlighted in blue ). This item are duplicate and will not be imported.Two or more groups in the CSV file have the same name. Edit the highlighted cells to remove or change any duplicate names.
There are X items that do not meet the requirements (highlighted in red). These items will not be imported.

The data does not meet formatting requirements as described in Create a CSV File to Import Users.

Common Specific issues include:

  • A value in the Name column exceeds Name cannot be blank, and must be fewer than 128 characters.A value in the Description column exceeds
  • Description cannot be blank, and must be fewer than 500 characters.
  • One or more columns is missing a value.

Remember, you can edit highlighted cells directly in the preview section.