A user will receive a push notification only if the user is running an App Catalog for which the Push Notification feature is enabled. For information on enabling Push Notification, see Push Notification for an App Catalog.
Once in the App Catalog—regardless of whether a push notification is sent—a user can install any updates that are available for native apps that the user has installed from the App Catalog. In the App Catalog, EASE flags updates a couple ways:
- Updates page: The Updates page lists all native apps in the App Catalog that the user has installed on the device AND have updates available that have not yet been installed on the device. The user can select and install an individual update, or tap the Update All button.
Updates button: When a native app is installed on the device and an update is available, the Run button changes to Update in the My Apps list and any other list of apps in the App Catalog. The user can tap Update to install the update directly from the app listing.
With iOS apps, the Run/Update buttons display only if the URL scheme is defined within the app's binary, and/or the app was signed using the EASE Signing Server. When the user installs an app that does not meet either criterion, the App Catalog a green check mark, instead of a Run or Update button, to indicate that the app is installed.
Mandatory Versus Optional Updates
When you update an app, you can make the update mandatory to specify that users are required to update to the new version by a particular date. (This is done using the Application Update Settings on the Edit Application page.) When an update is mandatory, users are prompted to install it when they log in to the App Catalog, and they cannot continue using the App Catalog until all mandatory updates are installed.
If you do not require the user to update by a specified date, then the update is optional—that is, the user chooses when and if to install the update.
Application Update Compliance Policy
When you make an application update mandatory, you can enable a grace period to enforce that the mandatory update is installed within a defined number of days. EASE considers a user's device to be noncompliant if a mandatory update is not installed within the grace period. Every day at 12:00 a.m. GMT, EASE automatically disables all noncompliant devices, which means users cannot log in to the App Catalog on those devices. Also, users cannot open any apps that are wrapped with the Dynamic Authentication policy on noncompliant devices because that policy requires a user to log in to the App Catalog when opening the app. If a user has the App Catalog on multiple devices and all the devices are noncompliant, EASE automatically disables the user in addition to disabling the devices. An EASE administrator can re-enable user devices and a user's account in order to give the user another opportunity to install the update. If the update is still not installed the next time EASE determines noncompliant devices (midnight GMT), EASE will disable the devices/user again.
For more information on this policy, see Application Update Compliance.
Self Updating App Policy
The Self Updating App policy makes it easier for users to stay current with app versions. When a user launches an app wrapped with this policy, EASE checks if there is a new version, and if there is, prompts the user to install it. The Self Updating App policy is different from the push notifications and Updates page described above in that rather than relying on the user to initiate installation of an update through the App Catalog, EASE instead prompts the user to update while the user is launching the app.
When an update is mandatory, the user must either install the update or exit the app. When an update is optional, or when the date for a mandatory update has not yet been reached, the user can choose whether to install the update. If the user does not install the update, the user can continue to use the currently installed version. For more information on this policy, see Self Updating App.
Updating Apps Wrapped with Policies