Navigate to the row for the user you want to enable/disable. Use the Search field to quickly find a specific user. You can search the First Name, Last Name, Phone, User ID, Email, and Custom Metadata fields. Refer to the table below for search guidelines:
|To search this column...||Enter...|
A case-insensitive string to return a list of users with the specified text string anywhere in their name or phone number. For example, if you type the string
|User ID||A case-insensitive, full user ID or email. You cannot search for a partial string in these fields because the data is encrypted in the database. The search returns exact matches only.|
For example: To search the
The procedure works only for users who have an email address associated with their accounts.
Users can reset their passwords from the App Catalog login page by tapping the Forgot password? link and then entering the email address associated with their accounts. Apperian sends a Reset Password link to the specified email. The Reset Password link takes a user to the Admin Portal Password Set page, on which the user can enter a new password.